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#ProgramDesign #CurriculumArchitecture #LearningStrategy #BlendedLearning #LeadershipDevelopment #ContentCuration #CorporateTraining #SkillBasedLearning

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The Mastering Professional Presentations Program was developed to modernize and expand the organization’s legacy presentation-skills training. Recognizing the need for a more strategic and comprehensive learning experience, I led the transformation of an outdated PowerPoint deck into a robust, multi-modal program structured around three core competencies: Develop, Design, and Deliver.

Each competency was supported by a blended curriculum—including instructor-led sessions, eLearning modules, micro-learnings, and curated LinkedIn Learning resources—allowing participants to build individualized learning paths aligned with their proficiency levels. The program design emphasized instructional flexibility, enabling trainers to deliver consistent, high-quality learning experiences while maintaining scalability and adaptability over time.

This initiative culminated in the creation of six instructor-led courses (each with facilitator guides and job aids), two interactive workshops, six eLearning courses, and over twenty integrated external learning resources. Collectively, these assets formed a cohesive development framework that empowered associates to elevate their presentation skills for high-stakes executive settings.

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#InstructorLedTraining #PresentationDesign #GraphicDesign #VisualCommunication #Storyboarding #MindMapping #LayeredLearning #FacilitatorGuide #CorporateBranding #PowerPoint #AdobeIllustrator

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The Structure Development PowerPoint Presentation was designed as part of the Mastering Professional Presentations program to guide associates through the foundational stage of crafting an effective presentation. This instructor-led module focuses on developing purposeful structure and flow—helping participants consider audience, context, and relevance when organizing ideas. Through strategies such as storyboarding and mind mapping, associates learn to conceptualize the narrative framework that supports their message and ensures clarity for executive-level audiences.

The presentation itself models the principles it teaches. Purposeful animations, deliberate color use, and smooth transitions reinforce the concept of visual storytelling and intentional sequencing. Accompanied by a facilitator guide, job aid, and curated LinkedIn Learning resources, the training encourages active discussion, reflection, and breakout activities to bridge theory and application. This project showcases my ability to design instructionally sound and visually strategic presentations that function as both learning tools and exemplars of professional communication design.

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#InteractivePDF #PerformanceSupport #DataVisualization #GraphicDesign #LearningReinforcement #MacroDesign #JobAid #QRG #AcrobatPro #AdobeIllustrator

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The Data Development Job Aid was created as a companion to the Data Development instructor-led course—part of the broader Mastering Professional Presentations program. This advanced training explored how effective data visualization can elevate message clarity and strengthen stakeholder engagement. Participants learned to critically evaluate data types (e.g., bar, line, and plot graphs) and how visualization choices can shape a presentation’s narrative. The course also examined modern presentation methods such as animated graphs, interactive dashboards, and infographics, integrating visual design and delivery concepts from across the program.

To reinforce these concepts, I developed an interactive PDF job aid using Acrobat Pro, macros, and layered design elements. The resource provides concise definitions, use cases, and guided reflection questions accessible through clickable and hoverable interactions. Its single-page, branded layout emphasizes clarity while allowing learners to explore deeper layers of content at their own pace. This deliverable demonstrates my ability to blend instructional design with strong visual communication and technical interactivity to enhance knowledge retention and application.

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#BlendedLearning #SoftSkillsTraining #CriticalThinking #RemoteLearning #Coaching #DiscussionBasedLearning #MultimediaIntegration #InteractiveEngagement #ArticulateRise #AdobeAudition #Slido

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The Associate Call Calibration Blended Learning course was developed as part of a larger curriculum supporting a newly established role within the Fraud Department. Designed in Articulate Rise, the course serves as a hybrid call calibration experience that bridges asynchronous learning and instructor-led discussion.

To address the challenge of facilitating consistent call calibrations for remote associates, I designed an activity centered on two authentic call recordings. Through guided prompts, critical-thinking questions, and structured discussion points, associates analyze the effectiveness of each call in applying key soft skills previously introduced in training. The course integrates multimedia elements, word clouds, and polls to encourage reflection and peer dialogue, culminating in a collaborative calibration session.

This blended approach enables associates to prepare independently, engage meaningfully in group discussions, and strengthen their ability to handle escalated calls with composure, empathy, and professional tact.

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#eLearning #EmpathyDrivenDesign #BrandTraining #CustomerExperience #InteractiveLearning #Microlearning #ArticulateRise #Slido

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The Jewelry Brand Immersion eLearn was developed to help associates understand the distinct customer experience within the company’s jewelry vertical. Unlike traditional retail interactions, jewelry purchases carry significant emotional and financial weight, requiring associates to demonstrate heightened empathy and brand alignment.

Designed as an immersive learning experience, this eLearning module integrates interactive elements such as WordClouds, podcasts, and scenario-based reflections to help associates analyze the cultural, personal, and emotional dimensions of jewelry shopping. By connecting these insights to customer interactions, the course enhances associates’ ability to deliver consistent, brand-authentic service that mirrors the in-store experience and fosters long-term customer loyalty.

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#Simulation #AssessmentDesign #AdaptiveFeedback #ScenarioBasedLearning #ProfessionalWriting #GamifiedLearning #ScoringLogic #PerformanceReporting #Customization #ArticulateStoryline

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The Special Letters Storyline Assessment was created to strengthen professional writing skills within the Disputes team—an area where associates often excelled in account maintenance but struggled with written communication. Associates frequently drafted “special letters” for unique customer inquiries that could not be addressed by standard templates, yet many of these responses contained grammar, spelling, or formatting errors that compromised professionalism.

To address this, I designed an interactive Articulate Storyline assessment as part of a blended learning program that also included eLearning and instructor-led components. The assessment immerses associates in realistic writing scenarios, asking them to identify and correct intentional errors in sample letters. Each activity features adaptive feedback, multiple attempts, and customized scoring logic to reinforce accuracy and attention to detail. Scores are tracked in the LMS, allowing leaders to review results and coach associates on targeted improvement areas.

This approach not only reinforced grammatical and stylistic standards but also aligned performance expectations with measurable outcomes—elevating the quality and consistency of customer communications across the department.

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#VideoProduction #Storytelling #ChangeManagement #Microlearning #LeadershipDevelopment #ProcessImprovement #AdobePremiere

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The Operational Excellence Case Study Video was developed as part of a broader learning initiative supporting the organization’s drive for process improvement and associate engagement. Tasked with translating complex operational goals into relatable, learner-centered content, I produced a multimedia case study using Adobe Premiere to complement a four-part microlearning series on Mindset, Teamwork, Execution, and Operational Excellence Overview.

The video employed narrative storytelling, stock footage, and professional narration to illustrate how associates at all levels can identify systemic gaps, propose data-driven solutions, and collaborate across teams to drive performance outcomes. By grounding abstract operational concepts in a realistic scenario—a call center associate improving the IVR process—the video reinforced key learning objectives while demonstrating the tangible impact of continuous improvement on both efficiency and customer experience.

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#ProductLaunch #VideoInstruction #ScreenCapture #ToolAdoption #LearningTechnology #PromotionalContent #Storyboarding #Vyond

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The Zenarate Product Overview Video was developed to introduce associates and leaders to a groundbreaking AI-powered training platform that simulates real-time call scenarios. Zenarate allows instructional designers, trainers, and team leaders to create immersive role-play experiences that help associates strengthen key skills beyond the traditional onboarding process.

Initially conceived as an eLearning course, I proposed transforming the project into a Vyond-based instructional video to better capture both the excitement of the new tool and the simplicity of its use. The resulting video combined animated storytelling, voiceover narration, dynamic screen captures, and guided walkthroughs to demonstrate how associates would interact with the platform and complete a “Zenarate story.”

Beyond producing the overview video, I also designed the organization’s first AI-driven simulation scenario to launch alongside the tool, providing immediate hands-on practice for associates. This project exemplifies my ability to design innovative learning experiences that bridge technical instruction with engaging, accessible communication—promoting confidence and adoption across the enterprise.